disable galaxy s5 retail mode

How to fix, disable and exit demo live unit retail mode on the Samsung Galaxy S5. Retail mode is a software for Android smartphones which is designed to be activated on demo units which are for sale on shops. For example, when you go to a store and see a Samsung Galaxy S5, you will notice that the phone is in Demo Live Unit mode.

This software allows the phone to automatically show off all the features it has. This way the seller or the worker doesn’t have to show all the features over and over again to every customer. The customer can simply get a Samsung Galaxy S5 in retail mode and watch the video that shows its best features.

Also Read: How To Multi Boot Custom ROMs on Galaxy S5

This software or mode is great for stores but not for a normal user. When the phone has not been used for a few minutes, it will automatically activate retail mode and will show the video over and over again. This is a bad thing because the screen stays always on which causes a big battery drain.

Also, when the phone is in retail mode or demo live unit, only a few specific things and options are available. You can’t access all the features of the phone if the mode is on. Normally, shops don’t give these devices to customers because they can develop different issues like screen burn in which is caused when the same image or video is displayed for a long period of time.

However, some users have had the bad luck of getting a demo unit of the Samsung Galaxy S5. This happens especially when the phone is bought from non authorized Samsung shops. The bad thing of getting a retail unit Galaxy S5 is that you can’t easily disable it. The Live Demo sign will be always there.

How to delete, disable and exit Demo Live Unit Retail Mode on the Samsung Galaxy S5

1. The first thing to do is to disable the retail mode of the firmware.

2. Go to the app drawer and open an app called Samsung Retail.

3. Go to Configuration Settings and enter the password 5444 to unlock it.

4. Then uncheck “Disable the factory reset” and enter the following password M729Q16K8546.

5. Turn your Samsung Galaxy S5 off and boot into Recovery.

6. Go to Wipe data & factory reset and press OK.

7. The phone will reset and all the applications will get removed.

8. Flash a stock firmware with ODIN (tutorial).

Also Read: How To Unroot Galaxy S5 Without ODIN & No Computer

Once you have flashed the stock firmware, your Samsung Galaxy S5 will return to stock and all retail applications will be removed.

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  • abdur rehman

    where is stock firmware for s5 live demo unit ?

    • You can download and install a stock Galaxy S5 firmware for your phone. Click the tutorial link on the article and choose your phone variant.

      • abdur rehman

        thank you for your replay but my device Model number is SM-G900X and it is s5 Live demo unit.I can not uninstall or even disable retail mode.

        • Did you try the unlocking codes?

          • abdur rehaman

            no i did’t

          • Try the codes when disabling the factory reset option.

          • abdur rehman

            if You Don’t mind please write the full procedure.Thanks

          • Read the article and the tutorial above. It has everything you need to know.

          • ABDUR REHMAN


          • What does it say when you try to remove retail mode?

          • abdur rehman

            I update through ota when i go for delete or uninstall retail mode there is no option of uninstall only two option “force stop” and “disable” but both option are disable. i resit three time trying force stop and not success.

          • abdur rehman

            i want to use my s5 live demo as wifi device. So i want its stock firmare for my model no SH-G900X.I search net including sammobile but not found,

          • Since you want to use your phone as a WiFi device, follow the guide here http://forum.xda-developers.com/showthread.php?t=2733083

          • imran qaisar

            Ronaldo bro can u tell me the way how i can change my s5 -sm g900x demo phone to stock one on which i can operate my sim..

  • ayub

    hi ronaldo hope u r fine i have a problem i have korean s4 i want to delete its demo video how can i dlete it ??????????????

    • Have you tried the guide above? Make a factory reset and then install a firmware designed for your Korean Galaxy S4.

  • Robert Valdez

    Ronaldo. The 5444 code is no good. Verizon S5, live demo mode.

    • Dalton

      I don’t know if you’re still following this, but the password on the Verizon model is most likely “ruletheair” that worked on mine

      • Kenny

        no good

  • steve

    Ronaldo, I followef you advise here above the 5444 code works for the first pw window, then when I try to deselect “disable factory reset” it ask for admin pw? I then try both 5444 no good, then try the M729Q16K8546 but states wrong pw? Im in Australia any suggestions? Its an s5 stuck in tetail mode?
    Plz email me suggestions to hergumtree@gmail.com thx.

    • Hi Steve, one of my readers me told that the following codes work: rethink or rollback.

      • johnathan

        They didn’t work for me

      • Azin Mehrnoosh

        “rethink” worked for me on a retail demo S6, thank you!

    • брендан

      Flash cyanagon mod

  • Muhammad Ramzan

    Afer that can use Sim on this Phone ?

    • What is your model number?

      • Junior Almeida

        Ronaldo I have a S5 G-900X and would like to know if I can use a sim card in it after changing to stock rom.

  • oceano

    hello I have S5 G-900X ,,, does it work as a phone to make calls and send sms if I flashed S5 G-900

    • No, it doesn’t recognize any SIM cards. You can use it only as a WiFi device.

      • Ahmed Awad Kassab

        SM-G900X after that can I make calls

      • Muhammad Haneef.B

        Bro, I cant even use my G925x as wifi device. Cannot able to disable retail mode still. Tried a lot

  • Enis

    i have samsung galaxy note 3 900x live demo unit how to make full unlock ?

  • Trel

    Hi, I have the S5 SM-G900V and instead of having the “Configuration Settings”, it instead has “Configuration Profiles” and neither of the codes work. What do you think I should do?

  • Jacob Mendoza

    rethink worked for ATT s5 demo mode

  • may

    hey do you know how to reset a note 4 live demo unit???
    i tried the 5444 and m… code but it doesnt work?

  • abufares

    just reload stock rom using odin

  • abufares

    sorry it didn’t work

  • Deven Van Noy

    hey bud I bought a s5 sprint but the 5444 doesn’t work

  • dleejuly83

    Basically to unlock this you need to install a program called clockworkmodrecovery. You will need to download Odin v 1.85 along with Samsung Mobile drivers and a file called philz_touch_6.26.6-klte.tar.md5. This will install a custom bootloader so you can factory reset it without complications as the default bootloader will not allow you to do so once in retail mode. Don’t use Odin 3.09 as it doesn’t have a PDA mode, which is what you need to flash this successfully. So to get into developer mode you need to press home/power on/volume down then press continue. Hook up the phone via USB( USB 2.0 to be safe) and then run Odin and make sure Re-Partition is NOT checked.

    I did this method on a Cricket branded S5 to take it out of retail mode and it worked great. I put my sim card in and was able to get LTE so its seems this phone does have the LTE bands built in.

    • Erick Olivo Abreu

      Hey man i have a note 3 demo unit how yo made to disable it

  • emma

    please Ronaldo how do i remove the demo live mode from galaxy note 4, the code 5444 dosnt work for me

  • christian ford

    what about an S5 from metro PCS its the (SM-G900T1) model…

  • David baiat talentat

    hi ronaldo i have samsung galaxy s5 sm-f900x but i tried the code is ok but i cant remove the app after wipe all

  • Roger

    Are there any passwords for the Sprint S5?

  • Rishabh Thukral

    after disabling the retail mode in SM-G900X .after rebooting
    it again re enable the retail and I cant use sim in it’

  • DirtyAl N TheBoys

    Guys I need help. I have a Verizon model. How do I do this. I just have the app. Samsung retail mode. And i guess you can’t root these phones?

  • Dave Hillegers

    Ronaldo, do you you know how to fix it with a Samsung S6 ? And what kind of firmware do i need tor remove the live demo unit .. Thankyou

      • Erick Olivo Abreu

        i have samsung galaxy note sm-n 9005 demo unit how to make full unlock ?

    • Shiva Le Rider

      you just can’t, i’ve try all possible methods, but all of them failed.

      it shows SM-G920X, G920XXXUIAOB(build num)…where the ‘x’ is not a letter OR VERSION.. it’s like maths.. trying to find ‘x’. i’ve tried all version of s6, like 920F, 920I… BUT IN VAIN.

      prefer to use it as a tablet

  • abhi

    can i use my note3 live demo unit as original note3 for make and receive call..but it show its imei number as 01 and also has retail mode in it..

  • Ahmad

    hi Ronaldo
    im have s5 live demo
    live demo is being turn off
    can i change firm ?
    will sim card after change of firmware ??

  • Mike Thomas

    Does the Samsung G900x Live Demo Unit have all the components of a normal S5? Was thinking to buy a normal S5 board and switching it but I dont know if it has an antenna etc. Any1 ever opened one ?

  • Alan

    Não estou conseguindo desativar o modo de varejo. O que devo fazer?

  • Riley

    Hold down both volume up and vole down the power off switch and the back button on the bottom of your phone and holds all the buttons at the same time for about 10 seconds and it will give you the option to factory reset ,., good luck

  • Arlene Mercado

    None of the codes are working for me. I bought the phone on Amazon and its a “floor demo” unfortunately. I tried the codes and they dont work. Any advice?

  • amir`


  • benaja

    they codes did not work for me! so i deleted the app called retail mode with root explorer after that i flash the stock firmare with odin.now every thing is ok. i have a galaxy s5 sm-g900a

    • isabell


    • isabell

      Hw do i take my s5 mini out of retail mode

    • antivirus1

      did you root first

  • Helper

    i got the new code for gs5 metropcs

  • helper

    ( nationwider )works for my gs5 Metropcs

    • Lurker

      That worked, thanks!

    • Keitel Jovin

      I confirm it, this password worked. I use it successfully on GS5 Metro PCS too. Thank you!

  • guest

    here are the passwords i use but nothing works on the sm-g900v.
    1. galaxy
    2. ruletheair
    3. rollback
    4. rethink
    5. demomode exit
    6. instoredemo

    i even loaded stock rom into the phone using odin. Are there anymore passwords?

    • Sonny


  • Guest

    Thank you

  • Erick Olivo Abreu

    Hey this is a very good argument , my question is how i can disable the demo unit live in a Note 3 ?
    I really want to know please help mee!!!

  • cristian

    Hi i have a samsung s5 demo unit sm-g900x, my question is that if it has sms and calls integrated?

  • moon jani

    friends i have pssword is M729Q16K8546 its working try now its working

  • Marvin

    Hello is it possible to use the phone with sim card after you deleted the demo version and flash it?

  • Grant F.

    Those passcodes do not work. Why hasn’t anyone mentioned the other passwords? When you enter the app, try these passwords:

    1. rollback
    2. ruletheair
    3. galaxy

    That 5444 crap doesn’t ever work. Or the one that starts with an M.
    So far, the above passwords have worked for these models that I’ve come across in my care:

    1. Samsung Galaxy Tab A Model SM-T550
    2. Samsung Galaxy Tab 4 Model SM-T230NU
    3. Samsung Galaxy Tab 4 (Bigger tab) Model SM-T530 NU
    4. Samsung Galaxy Tab S Model SM-T800

    Basically try those codes in general.

    Also people all over the web have FAILED to mention that when you get through with one of these passwords, you have to disable where it says “Disable Turn Off” or something like that. It will be enabled, but you will need to disable it.

    Next, enable “Factory settings Won’t Restore”. This way you can reset the blasted thing.

    After all of this is done, hold down the samsung retail app, and drag it to the top where it says “App Info” and drop it there. When it brings it up, clear all data and cache in it. Then tap “Uninstall” and it will freeze up like it’s crashing. That’s normal.

    Afterwards, go to your settings < General < Backup and reset < Reset.

    When it reboots, you should be good to go.


    TRG, Grant

    • Leanne Boyak Nedeau

      ruletheair worked!!!! THANK YOU!

    • Liam

      the 5444 and M729Q16K8546 do work… I’ve used them on the following:
      Tab A, Tab S2, S7, S7 edge, S6 and S6 Edge + a few others

      • Grant F

        For older models, yes. There are ones that have certain 2 step Authentications. But main retail demo passwords don’t require the 2 step Authentication.

        • Liam

          Also new models… as I said, S7, S7 Edge and I even tested it on a Note 7 today.
          You go into the retail mode app and first you put in 5444 then when you turn off disable factory you put in M729Q16K8546.
          I’m not sure why yours would be different. All the devices I’ve tested it on have come directly from Samsung

  • ŷoûr dêvil

    how to flask sm-g920x

  • Sacra007

    Hi… Ronaldo
    Please help me, this 5444 code don’t work for me… SM-G920F

  • Sacra007

    Please Someone help me…
    This 5444 password doesn’t work for me… SM-G920F ( Galaxy S6 )

  • antivirus1

    5444 does not work on galaxy tab s2

  • antivirus1

    i even changed firmware to chinese

  • Name

    Try leap as the password for cricket devices

  • Daniel

    I can’t find configuration settings or samsung retail I have galaxy s5